Terms of Use

About C.A.R.E.S

C.A.R.E.S, which stands for Cognitive Assistance & Remote Elderly Support, is a digital support platform designed to help older adults manage daily routines, reminders, check-ins, emergency contact alerts and caregiver communication.

The platform is intended to support independence and improve visibility for authorised caregivers. It is not intended to replace professional care, emergency services, clinical advice or medical judgment.

Who can use C.A.R.E.S

C.A.R.E.S can be used by older adults, relatives, informal caregivers, professional care staff and care provider organisations. Users must only access information they are authorised to view.

Caregivers, relatives and care providers must respect the privacy, dignity and independence of the older adult using the service. If you set up or manage C.A.R.E.S on behalf of someone else, you confirm that you have their permission (or appropriate legal authority) to do so, and that they can ask for access to be changed or removed at any time.

User responsibilities

Users are responsible for entering accurate information into the platform. This includes medication names, reminder times, emergency contacts, caregiver details and any other personal information added to the account.

C.A.R.E.S cannot check whether all information entered by a user or caregiver is medically correct. Users and caregivers should always check important health or medication information with a doctor, pharmacist, nurse or qualified professional.

Medication reminders

Medication reminders are provided as a support feature only. C.A.R.E.S does not prescribe medication, recommend medication, change dosages, confirm whether a medication is clinically correct or replace advice from a pharmacist, doctor or other healthcare professional.

If there is any uncertainty about medication, the user or caregiver should contact a pharmacist, GP, NHS 111 or emergency services where appropriate.

Emergency and SOS alerts

The SOS feature can notify nominated contacts and may share relevant information such as optional location details where the user has allowed this. However, C.A.R.E.S does not guarantee that a caregiver or contact will respond.

C.A.R.E.S does not replace 999, NHS 111, emergency services, urgent medical help, professional carers or safeguarding services. In an emergency, users should contact emergency services directly.

AI alerts and routine insights

C.A.R.E.S may use AI-supported routine insights to highlight possible changes in daily patterns, such as missed check-ins, missed reminders or unusual inactivity. These alerts are support indicators only.

AI alerts may be incomplete, delayed or incorrect. They are not a diagnosis and should not be treated as medical advice. Any concern should be reviewed by a human caregiver or appropriate professional.

The AI Companion

C.A.R.E.S includes an optional AI Companion — a conversational assistant that can answer questions about information recorded in your account (such as scheduled medications, tasks and appointments) and help you use the service. The Companion is powered by a third-party artificial-intelligence model.

The Companion is not a medical professional and does not give medical advice. It is designed to decline medical questions and to direct you to your GP, a pharmacist, NHS 111 or, in an emergency, 999. Like all AI systems, it can make mistakes: its answers may be incomplete, out of date or incorrect, and must not be relied upon for medical, care, safety, legal or financial decisions. Always check important information against your own records and, where appropriate, a qualified professional.

Emergencies. Never use the Companion for urgent situations. In an emergency call 999; the SOS feature is the in-app route to alert your Care Circle.

The Companion is provided on an “as is” basis. To the fullest extent permitted by law, C.A.R.E.S is not responsible for loss arising from reliance on Companion responses. Nothing in these terms excludes liability that cannot be excluded under UK law, and nothing affects your statutory rights.

Medication photo check

C.A.R.E.S includes an optional photo check that compares a photo of a medication against reference photos the user has previously taken of their own medications, and suggests which one it looks most like. It is an appearance-matching convenience aid only.

The photo check can be wrong and must never be relied upon. It cannot tell apart medications that look similar, it does not identify or verify medication, and it is not a safety feature or medical advice. Always check the name on the packet or label before taking any medication, and ask a pharmacist, GP or a member of your Care Circle if there is any doubt. The photo check never records a medication as taken. The photo check is optional and can be switched off in Settings; while it is on, checked photos are also shared with the Care Circle for a human double-check. Any confirmation given by a Care Circle member is that person’s own view and not verification by C.A.R.E.S.

Caregiver and family access

Caregiver access is permission-based. Only authorised caregivers, relatives or care-circle members should view shared information. Users can manage, change or remove caregiver access where appropriate. Caregivers must not share user information with anyone who is not authorised.

Plans, trials and billing

C.A.R.E.S offers a Free plan, a Family Premium subscription (£9.99 per month or £99 per year), and a Care Agency subscription (from £99 per month, including 10 caregiver seats, then £8 per additional caregiver per month). Current pricing and what each plan includes is always shown on our pricing page.

Free trial. New Caring for Someone accounts include a 14-day free trial of Family Premium. No payment details are required to start a trial. When a trial ends without a subscription, the account moves to the Free plan automatically — your data is never deleted or held back, and safety features (medication reminders, daily check-ins and the SOS button) remain free on every plan, always.

Payments. Payments are processed securely by Stripe. C.A.R.E.S never sees or stores card details. Subscriptions renew automatically until cancelled.

Cancelling. You can cancel at any time. Cancellation takes effect at the end of the current billing period, and you keep paid features until then. After that the account moves to the Free plan with all data intact.

Refunds and your statutory rights. If you are a consumer in the UK, you normally have a 14-day cooling-off right when you first subscribe; by starting paid features immediately you agree that this right ends once the digital service has been fully provided during that period. Renewals for a billing period already started are generally non-refundable except where the law requires otherwise. Nothing in these terms affects your statutory rights as a consumer under UK law.

Price changes. If prices change, existing subscribers will be given at least 30 days’ notice before any new price applies to them.

Service limits and updates

C.A.R.E.S depends on internet access, device settings, battery level, notification permissions and correct account setup. The service may not work correctly if a phone is switched off, offline, out of battery or if notifications are disabled.

C.A.R.E.S cannot guarantee that every reminder, alert or notification will be delivered or responded to. These Terms of Use may be updated as the platform develops.