Data protection
User data is used to provide chosen support features such as reminders, alerts, care-circle updates and wellbeing visibility. It should not be used beyond those purposes without a clear reason and permission.
What information C.A.R.E.S. may handle
C.A.R.E.S. may handle sensitive daily-support information such as medication schedules, daily check-ins, emergency contacts, caregiver updates, optional location sharing, activity logs and medication confirmation photos.
This information is handled carefully and only used to provide the support features selected by the user or their authorised care circle.
Simple principle
Older adults should stay in control. C.A.R.E.S. supports independence, safety and reassurance while protecting dignity, privacy and choice.
How trust is built into the platform
These principles guide how C.A.R.E.S. should work across the website, mobile app, caregiver dashboard and future care-provider tools.
User control and consent
Caregiver access, optional location sharing, the Companion and medication photo support should be consent-based. Older adults should be able to decide what is shared and who can see it.
Controlled caregiver access
Family members, relatives, carers and care providers do not automatically see everything. Only authorised users can view shared information, based on permission and role.
Safeguarding and independence
C.A.R.E.S. is designed to support independence, not remove it. It should feel reassuring, respectful and helpful — not like constant surveillance.
Medication safety
Medication reminders are support tools only. C.A.R.E.S. can remind users and inform caregivers, but it does not prescribe, change medication or replace doctors, pharmacists, nurses or carers.
Alert limitations
Routine-change alerts highlight possible changes in recorded routines only. They do not diagnose health problems. They can be wrong, so a caregiver should always check the records themselves before acting.
Emergency boundaries
SOS can notify nominated contacts, but C.A.R.E.S. does not replace 999, NHS 111, emergency services, clinicians, professional carers or urgent medical help.
Cybersecurity
The platform will use secure login, encryption, access controls, audit logs and secure cloud storage to help protect user information.
Care provider use
Care-provider staff access should be controlled through organisation dashboards, role permissions, training and audit logs. Providers remain responsible for professional care decisions and safeguarding action.
Short safety notices used across C.A.R.E.S.
These notices appear around relevant features so users understand what each tool can and cannot do.
Medication RemindersC.A.R.E.S. supports medication routines but does not prescribe, change dosage or replace medical advice.
CompanionAn AI assistant that answers questions about using C.A.R.E.S. — it does not give medical advice, and important information should be checked by a person.
SOSSOS alerts notify nominated contacts but do not replace 999, NHS 111 or emergency services.
Location SharingLocation sharing is optional and controlled by the user.
Caregiver DashboardCaregiver access is permission-based and limited to authorised users.
Medication photo checkThe photo check is an optional reassurance feature and is not a clinical medication verification tool.